Serta Perfect Sleeper Hotel Concierge Suite II Firm Review

There are hundreds of mattress companies to choose from. In fact, there are at least 150 bed-in-a-box companies alone. It’s great that there are so many options. This really allows you the ability be picky and find just the product to meet your needs. The trouble is that, since so many of these companies just launched within the past five years, you run into issues like:

  • Lack of options
  • No durability reports
  • Limitations in firmness

There are many quality companies out there, but, if you’re looking for one that has been in the industry for longer than the past decade, I recently had the opportunity to test out the Perfect Sleeper Hotel Concierge Suite II by Serta. They introduced their first Perfect Sleeper® mattress in 1931, giving them nearly 90 years of in the business.

If you appreciate experience and are looking for a mattress that caters to people who carry more weight, this product is definitely worth a look. Considering a good mattress can last eight to 10 years, you want to make sure you’re investing in the best one for your individual needs. Keep reading our Hotel Concierge Suite II review to see if it could be the one for you.

The Good

  • Company has a long-standing reputation
  • Soft Premium polyurethane foam reduces tosses and turns
  • Mattress is flippable, which adds to durability
  • Posturized Center Third accounts for additional weight in the hip area
  • Sleeps cool
  • Provides great support
  • Good motion transfer reduction
  • Materials are Certi-Pur-US certified
  • 120-night sleep trial
  • White glove delivery with removal of old mattress

The Bad

  • Not the ideal option for side sleeping
  • No modification capability in terms of firmness
  • Must pay a $139 processing fee for returns
  • Not compatible with adjustable bases

Our Score

Every time we test a product, we take a look at it from multiple viewpoints. Following is a broad overview along with our rating in each category.

  • Comfort
    • 9.0
  • Pain Relief
    • 9.0
  • Edge Support
    • 9.0
  • Durability
    • 9.0
  • Offgassing
    • 9.0
  • Back Sleeping
    • 9.5
  • Side Sleeping
    • 8.0
  • Stomach Sleeping
    • 9.5
  • Warranty and Support
    • 8.5
  • Value
    • 9.0

A Look Inside the Perfect Sleeper Hotel Concierge Suite II

This mattress is a total of 12 inches thick, and it’s important for you to understand what’s inside to get a good idea of how it works and what you can ultimately expect.

As a hybrid mattress, it combines the use of different material types. This allows mattress manufacturers to create unique comfort and support systems to cater to specific demographics. The Hotel Concierge Suite II has a unique construction that allows for the mattress to be flipped, so let’s take a look.

The Comfort Zone

The comfort zone kicks off with the foams contained in the quilted cover. Its two layers include:

  • Serta Pillow Soft Aire
    • Combines gentle cushioning with a firm feel for proper support
  • Serta Pillow Soft Premium polyurethane foam
    • Adds a slight degree of softness

The primary portion of the comfort zone is split up into three layers:

  • Serta Support Foam
    • Gentle yet firm cushioning
  • Cool Twist Gel Foam
    • Breathable
    • Offers pressure point relief
  • Thin Serta insulator pad
    • Works to transition into the support layers

Correct Back Support System

The support system is located in the middle of the mattress, and it has two primary goals. For starters, it stabilizes body weight, allowing for more comfortable sleep with even support. It also works to maintain proper posture. All of this is achieved using a coil unit.

Reverse Layer Lineup

We’ve mentioned you can flip the Hotel Concierge Suite II mattress. Here’s how it works. After the coil unit, the layers repeat themselves in reverse order Here’s how the complete construction looks from top to bottom:

  1. Serta Pillow Soft Aire
  2. Serta Pillow Soft Premium polyurethane foam
  3. Serta Support Foam
  4. Cool Twist Gel Foam
  5. Thin Serta insulator pad
  6. Coil Unit
  7. Thin Serta insulator pad
  8. Cool Twist Gel Foam
  9. Serta Support Foam
  10. Serta Pillow Soft Premium polyurethane foam
  11. Serta Pillow Soft Aire

The Cover

We’ve already discussed the foam layers that make up the quilted cover, but let’s talk about the exterior that you’ll actually make contact with. The cover is very soft and velvety. I always suggest using a mattress protector, but it is tempting to sleep directly on the surface. The material is made using Antimicrobial FireBlocker Fiber. This is a specially-designed blend created by Serta that isolates the impact of fire and limits spread.

Hands-On Serta Perfect Sleeper Hotel Concierge Suite II Wave Review

Many of the mattresses we come across have a medium firmness. This is common because it caters the majority of the population. However, Serta understands not everyone is average. For those who need a firmer sleep surface, it can be challenging to find the right product.

We’re here to help you decide if this could be the mattress for you. We understand you’re not able to sleep on it before you buy using the online business model, but we are here to give you a virtual feel of what to expect. Just some of the things we’ll look at include:

  •        Firmness
  •        Comfort
  •        Pain Relief & Support
  •        Heat Retention (how cool the mattress remains)
  •        Off Gassing (the odor the mattress emits)
  •        Intimacy


We have pretty well established that this is a firm mattress. It is quite a bit firmer than a standard medium with a little more give in the hip zone. This accommodates the additional weight most people carry in this area. The firmness of this product can make it a great option for:

  • People who either prefer or have been recommended to use a firm mattress
  • People who carry a lot of weight
  • People who sleep on their backs or stomachs

If you’re transitioning from a plush or medium mattress to a firm, keep in mind that you may not like how it feels immediately. It can take some time to get used to it. You do get a 120 night sleep trial, and this should provide more than enough time to decide if the firmness is going to work for you. On a scale of 1-10 with one being very plush and 10 being very firm, we rate this product a seven.


If you don’t carry much weight, you may find you aren’t very well able to engage with the comfort layers of this mattress. If this is the case, you may be better off trying a plusher product. With that being said, this mattress does an excellent job offering support capable of providing stability and spinal alignment. I appreciate how the Posturized Center Third keeps your weight properly distributed. The layer construction makes for a sleep surface that feels like you’re floating on top of it.

Pain Relief and Support

When it comes to support and pain relief, there are two primary layers to focus on. First, in the second foam of the quilted cover, we take advantage of a softer touch in an otherwise firm mattress. This allows for pressure relief. As we make our way to the support layer, we get to enjoy excellence in weight distribution and stabilization that helps ensure good spinal alignment.

Heat Retention

Even if you get the right amount of sleep every night, if you aren’t able to enter REM sleep, you won’t be taking advantage of the most restorative stages. In order to achieve this, your body temperature must drop a slight bit. This is what makes a breathable mattress so important.

In the case of the Hotel Concierge Suite II, I was able to sleep very cool. Spring units are typically highly successful in transferring heat, and the use of Cool Twist Gel Foam furthers this success. If you have trouble with hot sleeping, I think this product could very well meet your needs .


When a product is manufactured, it releases volatile organic compounds. This is what gives products that “new” smell. Some people are particularly bothered by these smells. If this describes you, the annoyance is exacerbated by the fact that you’ll be directly interacting with your mattress while you sleep.

Your Hotel Concierge Suite II is set up in the home for you, and it’s not compressed into a box. Because of this, a large degree of VOCs are able to escape before it reaches your home. I was able to sleep on mine the first night without any significant issues with offgassing. What little offgassing there was faded away over a period of around 12-16 hours.


Products containing an innerspring unit are often good options for intimacy. They make it easier to move whereas many foam products cause excessive sinkage that make you really work for it! I think you’ll find the combination of the coil unit with the firm foams make it easy to get close with your partner.

Sleeping Position Ratings

Some people sleep in different positions through the night. Others have a preference. If you fall into the second category, it’s very important that you understand how your new sleep surface will impact your favorite sleep position. With this being said, let’s take a look at what you can expect with each of the three primary sleep positions.

  • Side
    • If you’re an avid side sleeper, a medium to soft sleep surface is usually your best bet. If you carry a lot of weight, you may find side sleeping comfortable considering the use of the Posturized Center Third. You may want to look for something made with side sleeping in mind.
      • Side Sleeping Score: 8.0 / 10
  • Back
    • The firm foams and coil unit allow for very adequate support to facilitate back sleeping. The Correct Back Support system makes this product a great fit for this popular position, and the use of the firmer foams allow for that “floating” feeling that works well for back sleepers.
      • Back Sleeping Score: 9.5 / 10
  • Stomach
    • If you’re a stomach sleeper, it’s important to find a mattress more on the firm end of the spectrum. This helps keep your face from sinking into the sleep surface. The firmness of this product is very accommodating for this sleep position.
      • Stomach Sleeping Score: 9.5 / 10

Bed Frame Compatibility

When your mattress arrives, you’ll need to be ready with the proper bed frame. Using your mattress on the floor makes it susceptible to the development of mold, thus reducing durability and putting your health at risk. The Hotel Concierge Suite II mattress cannot be used on an adjustable base. It is compatible with:

  • Box springs
  • Slatted base
  • Firm platform base

Warranty, Guarantee and Trial Period

  •        Warranty: 10 years
  •        Guarantee: Full money back guarantee for any manufacturing-related issues
  •        Trial Period: 120 night trial period


If you’ve struggled to find a mattress capable of offering the degree of support you need and prefer a firmer sleep surface, the Serta Perfect Sleeper Hotel Concierge Suite II will be a breath of fresh air. Despite its use of a coil unit, the foam included helps keep motion transfer low, and, combined with its excellent bounce, this can be a good option for sleep partners. If one sleep partner, however, doesn’t carry much weight or prefers a plush mattress, you may want to consider a medium product.

Is the Serta Perfect Sleeper Hotel Concierge SuiteRight for You?

Let’s break it down. Is the Serta Perfect Sleeper Hotel Concierge Suite the right mattress for you? It may be if:

  • You prefer a firm sleep surface
  • You appreciate a company with a long-standing reputation
  • You tend to toss and turn at night
  • You sleep hot
  • You don’t want to be bothered with an unboxing
  • You have back problems

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